- Top rated first contact resolution and user satisfaction
- Tier 0 – 3 support models
- Documentation of problems reported and implemented solutions
- Prepare computers for new and existing employees
- Install and maintain desktop and laptop workstations, printers and peripherals
- Preserve the integrity of profiles and system configurations
- Test and inventory functioning and non-functioning components
- Arrange for disposal of non-functional equipment
- Setting up and securing audio-visual equipment as needed
- Rigorous soft-skills and customer specific agent training program
- Real-Time quality assurance and performance reporting
- Unique self-help portals and knowledge base
- Dashboards that monitor service level efficeincy
- Support any type of device – Desktop, mobile, and wearables
OUR GUARANTEE :
At Tekinfosys our elite IT professionals guarantee first rate total integrated solutions. Since our inception, we have supplied our clients with the most advanced technology, strategic consulting services and dynamic solutions, enabling them to accomplish all of their essential tasks, from the very simple to the most complex.
OUR MISSION :
We are committed to providing our clients with unrivaled service, enhanced productivity, and swift, cost-effective solutions; our company is built from the ground up to ensure customer satisfaction.
OUR VISION :
To be recognized as a leader in the industry and as the most reliable and cost-effective source for solutions in assignment infrastructure, software development, systems deployment/support, and network security.