Helpdesk Analyst

Location : Washington D.C.

Duration : Full time


Prospective employee should have good communication skills as well as a strong understanding of all Microsoft platforms including the setup and maintenance of the following:

Troubleshoot PC and laptop hardware, XP operating system and MS Office issues

Software/Operating System/Hardware installation/upgrades

Respond to helpdesk trouble tickets

Manage and create new user accounts

Manage IT web accounts

Assist System Administrators with IT needs

Position Responsibilities/Duties:

Information Technology or related major with 12-24 months experience in a desktop support position preferred

Strong Windows XP and PC Hardware installation and troubleshooting skills

Working knowledge of Microsoft Office

Basic understanding of TCP/IP for network connectivity troubleshooting

Required Skills and Abilities:





Scripting languages a plus

Trouble ticketing systems

Basic networking

Education : Bachelor's degree or comparable work experience preferred


When you email us your resume, please also include the following: Your salary requirements If you are legally authorized to work in the US Email copy of MS Word resume to: